One tech partner
for your whole business.
Websites, email and accounts, security, backups, and help when something breaks. All handled remotely by an engineer with 13+ years keeping large enterprises running. One number to call instead of three vendors.
Free · 15 minutes · Video call · You keep the written list, whether or not you hire me.
I keep your business running.
You keep running your business.
For owner-run businesses with 3 to 25 people and no IT department. You get one person who knows your setup, explains things in plain English, and fixes it.
A Website That Brings in Customers
A fast, mobile-friendly site, set up so customers find you on Google. Fixed price, agreed up front, then kept updated so it never goes stale.
Email & Accounts, Sorted
Microsoft 365 or Google Workspace set up properly. New hires set up before their first day, departing staff's access removed cleanly, and no paying for licenses nobody uses.
Protection From the Bad Day
2-step login, protected laptops, and backups I've actually tested by restoring them. Skip one of these and a single phishing email can lock up the whole business.
Help When Something Breaks
Call or email the engineer who already knows your setup, so you never explain your business twice. Most fixes happen remotely without anyone leaving their desk, and updates and monitoring run in the background so fewer things break.
The Right Equipment
Laptops, wifi, and printers chosen for how your business works, not upsold. I order it, then set it up remotely once it arrives.
Use AI Without Leaking Your Data
ChatGPT, Copilot, and Gemini can save your team real time, but free versions may keep what you paste in. I set up the right business plans and privacy settings, give staff a one-page "what's OK to paste" policy, and automate the busywork: drafting replies, summarizing email, sorting inquiries.
A good fit if you
- ✓Run a business with 3 to 25 people and no IT person
- ✓Want one person to call for email, website, security, laptops, and accounts
- ✓Would rather pay a known monthly amount than an hourly bill
- ✓Are fine with help over a video call instead of in person
Not a fit if you
- ✕Need someone on site to run cabling, mount cameras, or install equipment
- ✕Want a large help desk with a team on shift around the clock
Senior engineering, without the full-time hire.
Project and contract work for in-house IT teams and MSPs that need a senior engineer for a migration, a redesign, or a backlog nobody has time for. Remote, scoped up front, documented when done.
Network Engineering
Routing, switching, SD-WAN, and segmentation design on Cisco, Palo Alto, and UniFi. From an engineer who has designed segmentation across global data centers and rolled out SD-WAN.
Systems Administration
Linux and Windows Server, Active Directory and Entra ID, Microsoft 365 administration, virtualization, patching, and access cleanup.
Security & Firewalls
Firewall policy reviews and rebuilds, network access control, zero-trust segmentation, and security platform migrations.
Cloud & Migrations
Azure, GCP, and hybrid architecture. Migrations are planned with a rollback path before cutover.
Automation & AI Operations
Ansible, scripting, and infrastructure as code. LLM-assisted log and alert triage that drafts the fix and keeps an engineer approving it, plus security reviews of AI tools before they reach your users.
Audits & Documentation
Inherited a network or environment nobody documented? Get a written assessment, diagrams, and a prioritized fix list.
How It Works
Free 15-Minute Review
A 15-minute video call. I look at your accounts, backups, website, and how your team gets help today. You keep the one-page list of what to fix either way.
A Written Plan
You get a written scope and the price before any work starts. If something new comes up, you approve it first.
Fixed, Then Kept Running
I do the work remotely and document everything I set up. A flat monthly plan keeps it updated and watched.
Why This Works
I'm James Kirkpatrick. I've spent 13+ years in enterprise infrastructure: networks, Palo Alto and Cisco security, servers, and automation. I've designed segmentation across global data centers, migrated thousands of users between security platforms, rolled out SD-WAN, and automated network operations at scale.
Most small businesses get IT help from a relative, whoever's nearby, or nobody at all. Northern Edge gives you an engineer trained on enterprise-scale systems, working directly with you, on a plan sized for your business.
Book a Free 15-Min IT ReviewCommon Questions
What happens on the free IT review?
Can you really support my business remotely?
Is it safe to let you into our computers remotely?
Is it safe for my staff to use ChatGPT or Copilot?
What if something needs a person on site?
You're one person. What if you're unavailable?
Do you charge by the hour?
Do you work with in-house IT teams?
How is this different from a typical managed service provider?
Book Your Free IT Review
Tell me what's broken, slow, or worrying you. I'll reply to set up a 15-minute call and tell you straight what's worth fixing.